Status: Temp to hire
Salary: Max base salary of $35,000 – $47,500 MAX
Company: 3TG Staffing Solutions
Who Are We?
We are a 100% women-owned business comprised of an innovative, people-first culture, and diverse team who work to provide optimal staffing solutions and qualified staff for our clients. We maintain a high level of communication and function as a cohesive partner, and a collaborative hiring team. We assist experienced talent to regain valuable employment. Our companies’ pillars are recruiting, training, and staffing which ensures effective strategy, efficient planning, and timely execution.
We specialize in top-quality direct-hire, temp-to-hire, and strategy consulting services virtually and on-site. 3TG specializes in business operations positions from entry-level to upper-level management, in a variety of industries. We create a Winning Culture for our clients and candidates.
3TG Staffing Solutions is looking for a Service Desk Technician Level I to join our technology team! In this role, you will provide support for the managed services infrastructure as well as fielding service calls regarding incidents and requests. Customer service is a central focus of this role. Responsibilities will also include monitoring and servicing 3TG internal infrastructure and staff. As a level I, this position will be a front-line call taker tasked with resolving common issues in MS Windows OS and O365 environments.
Additionally, this position will require knowledge and experience in onboarding/offboarding processes. Familiarity and experience in Active Directory support and understanding of groups, memberships, and policies is required. Attention to detail is needed when documenting or transferring tickets to other areas for resolution. This position will be participating in an on-call rotation.
Field support calls
Provide primarily remote technical support
Hardware and software incident remediation
Troubleshoot and resolve MS Azure incidents and requests
Actively manage assigned work in ticketing system, including timely and meaningful updates
Support network printing devices
Troubleshoot and resolve tickets for VPN and MFA issues
Resolve network issues using understanding of IP addressing, subnetting, and TCP/IP
Minimum of 1-2 years of related experience
Strong customer service skills
Attention to detail
Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory
Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications and network connections
Experience troubleshooting Microsoft Office 365 and Office applications
Familiarity with SharePoint and Exchange
Experience with monitoring solutions, such as Microsoft System Center Operations Manager, Solarwinds Orion, Nagios XI, or Zenoss Enterprise Management
Experience working with ManageEngine Service Desk is a plus
ITIL fundamentals a plus
Microsoft certifications are a plus
Position Type and Expected Hours of Work:
This is a full-time position, (40) hours/week
1st shift Schedule of Sunday through Thursday from 7:00am EST – 3:30pm EST OR 3rd shift Schedule of Tuesdays – Saturdays from 11:00pm EST – 7:30am EST OR 3rd shift Schedule of Sundays – Thursdays from 11:00pm EST – 7:30am EST
A possibility of off-hours support work