Job
3TG Staffing Solutions
Who Are We?
We are a 100% women-owned business comprised of an encouraging, supportive, and diverse team who work to provide solutions and qualified staff for our clients. We maintain a high level of communication and function as a cohesive, collaborative team. If we sound like a good fit for you, we would love to hear from you!
What do we do?
We help experienced talent regain employment. Our recruiting, training, and staffing process ensures effective strategy, efficient planning, and timely execution. We specialize in top-quality direct-hire, temp-to-hire, and strategy consulting services virtually and on-site. 3TG specializes in business operations positions from entry-level to upper-level management, in a variety of industries.
3TG Staffing Solutions is looking for a Network Support Engineer II to join our Managed Services team! As the Network Support Engineer II, you will be responsible for providing technical support assistance for Customers with a primary focus on LAN/WAN technologies. In this role, you will work directly with customers to review incidents requests and perform initial troubleshooting of unresolved issues. You will process service requests and perform recurring maintenance tasks in coordination with the Manage Services Network team. This position will support adoption and consumption of cloud services through resource provisioning and service troubleshooting. The Network Support Engineer II reports to the Sr. Manager for Networking.
Duties & Responsibilities:
- Provide technical support for incidents and problems involving Network technologies.
- Perform administrative tasks supporting functional operation of deployed network infrastructure.
- Second tier support troubleshooting environmental issues.
- Conduct environmental assessments to drive improvements and optimizations.
- Review vulnerability reports and implement remediation strategy.
- Support scheduled maintenance activities in coordination with team members.
- Report on usage, security & compliance using available tools.
- Update ticket, task, and service request details to support triage, escalation and resolution.
- Support operational standards for managing Customer tenants and workloads.
- Capture, document, and transfer knowledge of Customer environments.
- Support Customer onboarding and offboarding.
- Train and certify on supported technologies.
- Participate in on-call support rotation.
Requirements:
- 2-3 years hands-on experience with managing and deploying Cisco products including: Catalyst switches, Nexus Switches, ISR/ASR Routers, Wireless LAN controllers, ASA and FTD firewalls.
- 2-3 years hands-on experience managing and deploying Meraki network devices including firewalls, switches, and wireless technologies.
- Experience working with SonicWall, FortiGate, Checkpoint and Juniper firewalls a plus
- 1 – 2 years’ experience with cloud network technologies within Azure or AWS including software-defined network technologies such as Cisco ACI, Cisco Viptela, Cisco vASA
- Previous experience with a Managed Service Provider (MSP) or a fast-paced environment a plus
- Demonstrated ability to communicate and collaborate with other team members.
- Demonstrated ability to manage workload and make productive use of time.
- Experience managing incidents and problems in one or more enterprise class ITSM platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya).
- Experience with other network/cloud monitoring tools, technologies, and processes.
- Excellent communication, documentation, and Customer-facing skills.
- Active relevant certifications such as CCNA preferred
- A desire to learn other emerging technologies and skills.
Position Type and Expected Hours of Work:
- This is a full-time position, (40) hours/week, mostly remote work from home and occasional travel to client sites in the DE Valley area.
- A possibility of off-hours support work.
- Infrequent travel to Customer sites regionally
Location
Ambler, Pennsylvania
Employment Type
Full-Time
Compensation
$70k base salary