IT Helpdesk

3TG Consulting is looking for a competent IT Help Desk Technician.
You will provide fast and useful technical assistance on computer systems. You will answer queries on
basic technical issues and offer advice to solve them. An excellent IT Help Desk Technician must have
good technical knowledge and be able to communicate effectively to understand the problem and
explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
Who Are We?
We are a 100% women-owned business comprised of an encouraging, supportive, and diverse team who
work to provide solutions and qualified staff for our clients. Currently, we work remotely. We maintain
a high level of communication and function as a cohesive, collaborative team. If we sound like a good fit
for you we would love to hear from you!
What do we do?
We are a consulting company. An extension of our consulting services is staffing. We help experienced talent
regain employment.Our recruiting, training, and staffing process ensures effective strategy, efficient planning,
and timely execution.Wespecializeintop quality direct-hire, temp-to-hire, and strategy consulting services
virtually and on-site. 3TG specializes in business operations positions from entry-level to upper-level
management, in a variety of industries.
Your goal as our IT Help Desk Technician is to create value for clients that will help preserve 3T
Consulting’s reputation and business.
Responsibilities
• Serve as the first point of contact for customers seeking technical assistance over the phone or
email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Requirements
• Proven experience as an IT help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote
control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field